Privacy Policy
Optional Moss assistant
Moss is for adults aged 18 or older, subject to in-app eligibility checks and age confirmation, not identity-document verification. Before using cloud AI, you see a disclosure and agree to the named provider. The production provider is OpenAI; agreement to another provider does not automatically transfer to OpenAI. You can decline AI and continue using free core household features.
When you send a request, we send its text, language, timezone, current time, recent messages and relevant household context to the provider to interpret the conversation and prepare actions. Context may include assistant preferences, member names/nicknames, roles and relationships, enabled and approved personality fields, and titles/status of tasks, routines, lists and items you may access. If history-based suggestions are enabled, recent task titles may also be sent. Not every request includes every field.
Our Living stores conversations for follow-up exchanges. AI output can be wrong; the app checks permissions and actions, and some changes require confirmation. Moss chat currently has no image-upload control. The microphone converts speech to editable text through device, operating-system or browser recognition services, which may process speech remotely; our chat API receives the text you send, not a recording. Task photos are a separate flow.
OpenAI requests disable stored response state, but this is not a promise of zero retention: provider safety monitoring, caching and legal exceptions may still apply. Processing may occur outside your country and is not promised to be Singapore-only. Disabling AI or history suggestions limits subsequent optional processing; it does not automatically erase saved conversations or data already processed. The deletion-request rights below still apply.
Nhà Mình (store name: Our Living), provided by Noi Vu Duc, an independent developer in Singapore, helps family members coordinate household tasks, routines, lists, and reminders.
Data we process
- Account data: email, authentication identifier, display name, family nickname, avatar, language, timezone, and birthday if supplied.
- Family content: memberships, invitations, tasks, routines, lists, comments, reactions, proof photos, and activity history.
- Service data: push tokens, store-provided subscription and transaction state, security logs, errors, device information, and minimal usage data needed to operate the service.
Why we process it
We use data to provide and synchronize the service, send reminders, process purchases and access, support users, prevent abuse, secure and debug the service, and meet legal obligations. We do not sell personal data or use private family content for behavioral advertising.
Sharing and international transfers
Data is shared only with authorized family members and necessary providers such as Apple, Google/Firebase, RevenueCat, Railway, Cloudflare/R2, Resend, Expo, and Sentry. Providers may process data outside your country under appropriate safeguards.
Retention and deletion
We retain data while an account is active and for a reasonable period required for backups, fraud prevention, disputes, accounting, or law. On account deletion, we delete or anonymize personal data subject to other members' rights and legal requirements. Store subscriptions must be cancelled separately in App Store or Google Play.
Children, security, and your rights
A person creating an account must be at least 13 or the higher age required locally. A child's account must be appropriately created or supervised by a parent or legal guardian. We use access controls, encryption in transit, least privilege, and monitoring, but no system is completely secure. Depending on where you live, you may request access, correction, deletion, restriction, or objection.
Contact
Privacy requests: legal@ourliving.org. Support: support@ourliving.org.